Refund Policy

Policy Overview and Effective Scope
This refund policy applies to all commodity orders purchased on this website by global users, uniformly settles all refund amounts in USD, and clearly standardizes the 60 day return cycle and 5 to 10 day refund processing cycle. All users who complete shopping on this platform can enjoy standardized return and refund service in accordance with this policy, and the platform guarantees that all refund procedures are open, transparent and compliant, without any hidden rules and arbitrary deduction of fees. This policy covers all physical seasoning products sold on the website, and all return and refund behaviors of users shall be implemented in strict accordance with the time limit and process specified in this policy, so as to protect the legitimate consumption rights and interests of every user.
60 Day Return Eligibility and Rules
The platform provides a 60 day long term return service for all users starting from the date of successful order delivery. Within 60 days after users receive the goods, if they are not satisfied with the purchased products, or the products have quality problems, packaging damage, wrong delivery and other abnormal situations, they can apply for return and refund service to the platform. For products without quality problems, users need to ensure that the returned products are unused, intact in packaging, complete in accessories, and do not affect secondary sales. For products with quality defects, abnormal taste, spoilage and other product self problems, users can apply for return directly within 60 days, and the platform will bear the corresponding processing responsibility. All return applications initiated beyond the 60 day cycle will not be accepted by the platform, and users are requested to complete the return application within the valid time limit.
Refund Processing Cycle and Standard
After the platform successfully receives and verifies the returned goods, the official refund processing procedure will be initiated, and the whole refund completion cycle is 5 to 10 working days. The specific refund time limit will be slightly adjusted according to the user's payment channel and bank processing efficiency, but it will be completed within the maximum 10 working days limit. All refund amounts are calculated and settled in USD uniformly, including the commodity principal paid by the user. Since all products of the platform enjoy global free shipping services, there is no logistics fee refund involved in the return and refund process. After the refund is approved, the funds will be returned to the user's original payment account in real time, and the platform will not deduct any handling fee, service fee and other hidden fees.
Return and Refund Exclusion Rules
In order to standardize the return and refund order and ensure the fair operation of the platform, some special situations are not applicable to the 60 day return and refund policy. If the user manually damages the product and packaging after receiving the goods, or the product is deteriorated and damaged due to improper storage and use by the user, the platform has the right to reject the return and refund application. For individual products that have been completely used or consumed, return service is not supported. In addition, malicious return applications, repeated invalid applications and other abnormal shopping behaviors will be identified by the platform, and the platform will have the right to terminate the user's return qualification. All exclusion rules are formulated based on fair and reasonable principles, which not only protect the legitimate rights and interests of users, but also maintain the normal operation order of the platform.
Refund Follow up and Problem Handling
During the refund processing cycle of 5 to 10 working days, users can check the order refund progress in the background of the website in real time. If the refund is not received after 10 working days, users can initiate a consultation application through the customer service channel, and the professional customer service team will check the fund arrival status and solve the problem for users in time. After the refund is completed, the platform will take the account arrival record of the payment channel as the standard to complete the whole refund process. The platform always adheres to the user centered principle, standardizes every refund link, ensures that every eligible user can get a timely and full refund, and effectively safeguards the consumption rights and interests of global users.

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