Shipping Policy

Global Free Shipping Core Rules
All products displayed and sold on this website support global free shipping services, covering all regional users around the world, without distinguishing between domestic and foreign regions, and there is no minimum order quantity and additional shipping fee threshold. No matter the order amount and the delivery address of the user, the platform will bear all the logistics and distribution costs, and users do not need to pay any freight, handling fee, cross border service fee and other hidden charges. This core service advantage runs through all order distribution links of the platform, aiming to reduce the shopping cost of global users and let every user enjoy zero freight high-quality shopping service. All free shipping services are officially undertaken by the platform, with stable channels and guaranteed services, bringing users a more cost-effective shopping experience.
Order Shipping Time Standard
After the user successfully places an order and completes the payment, the platform will complete the product sorting, packaging and delivery within 1 to 3 working days on average. The specific delivery time will be adjusted slightly according to the order volume and product inventory status. In the case of normal inventory and flat order volume, the platform will complete the delivery within 1 working day; in the case of peak shopping period and temporary inventory adjustment, the delivery time will not exceed 3 working days. The platform adheres to the efficient delivery principle, arranges professional packaging personnel to carry out sealed and fresh keeping packaging of seasoning products, ensures that the products are intact and fresh during the logistics transportation process, and efficiently completes the order delivery operation.
Global Delivery Cycle Standard
After the order is successfully delivered by the platform, the global logistics distribution cycle is 6 to 12 working days. The specific arrival time is affected by the regional logistics efficiency, customs clearance efficiency and regional distance of the user's receiving address. For users in mainstream regions, goods can be delivered within 6 to 8 working days; for remote regional addresses, the arrival time will be extended appropriately, but the maximum delivery cycle will not exceed 12 working days. The platform cooperates with mature global cross-border logistics channels, with stable transportation lines and high customs clearance efficiency, which can effectively shorten the delivery cycle and ensure that users can receive the ordered seasoning products in a short time.
Logistics Packaging and Product Protection
In view of the characteristics of condiment products, the platform adopts professional food grade packaging materials and shockproof and pressure resistant outer packaging for all products to avoid product leakage, packaging damage, extrusion deformation and other problems during long distance transportation. All products are sealed and fresh kept during packaging to ensure that the taste and quality of the seasonings will not be affected during the logistics cycle. Each order is equipped with professional logistics tracking labels, and users can track the real-time transportation status of goods through the website order background. The platform strictly controls every packaging and transportation link to ensure that every product delivered to users is complete, fresh and qualified.
Special Situation Logistics Processing Rules
In case of extreme weather, regional logistics suspension, customs temporary inspection and other force majeure factors leading to the delay of goods arrival, the platform will update the order logistics status in real time and synchronize the delay information to users in a timely manner. For the logistics delay caused by non artificial force majeure factors, the platform will not bear the liability for compensation, but will actively assist users in tracking goods and solving logistics problems. If the goods are lost or seriously damaged during transportation due to logistics channel problems, the platform will provide users with free re delivery or full refund services according to the actual situation, so as to ensure that users' legitimate rights and interests are not damaged.

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